The challenge
There is a high risk of identity related crime in digital government services, this is why GOV.UK Verify was created. At the time GOV.UK Verify was the only way to prove an identity and meet the standards but services wanted to use other options to either save money or have greater control over their user journeys.
Our team was iterating the standards to include more ways to check identity and although we were improving the content the standards were still complicated. This tool was designed to making easier to navigate the new guidance, by asking questions about the 5 elements that make up an identity check we could point the user to specific parts of the guidance that they need to understand to meet the standards.
